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Actions

That conveyor belt has been squeaking for weeks. Who wrote that down?

An operator is usually the first to see and hear when something's off. With actions in the EZ-GO platform, he reports it on the spot, with a photo or video attached, and it reaches the right person instead of getting lost in a conversation no one remembers.

The action list on a tablet, with photo, date and owner

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What are actions in the EZ-GO platform?

An action is a report of a deviation from the standard or an improvement idea, created by whoever spots it. Anyone working in the platform can create one: from a checklist, a task, an audit, or right in the moment something catches their attention. You add a photo or video, link the action to an owner, and that person gets an email notification. You can communicate about the action itself, so the question of whether something's been picked up gets answered in the system instead of in the hallway. Actions can be connected to maintenance systems like SAP PM and Ultimo.

The EZ-GO home screen on a tablet, with the modules side by side
The EZ-GO home screen on a phone

You reported it. Then it went quiet

You stop by the team lead's desk, because that belt is making a strange noise. He nods, says he'll take a look, and moves on to the next problem. Not out of unwillingness, but because four other things are competing for his attention that same morning.

Two weeks later, the line goes down. It turns out three people had noticed, and none of it was ever written down anywhere.

What doesn't get recorded doesn't exist

A signal that stays verbal depends on the memory of someone who's already busy. An improvement idea that never lands anywhere doesn't come a second time. And someone who reports something three times without ever hearing back stops reporting the fourth time. That's exactly how you lose the people who spot problems the fastest.

Reporting a new action on a phone, straight from the floor

How a signal from the floor becomes a solution

  1. 1

    Report what you see.

    From a checklist, a task, an audit, or right in the moment it catches your attention. Add a photo or video, since an image says more than a description written up later.

  2. 2

    Link the action to the right person.

    That person gets an email notification and sees the action in their own overview.

  3. 3

    Follow up together.

    Communicate about the action in the platform, so everyone can see the status. If you work with SAP PM or Ultimo, the action connects to the maintenance process you already have.

What it gets you

Safety that doesn't depend on memory

An unsafe situation gets recorded the moment someone sees it, with a photo attached, and goes straight to whoever can act on it.

Quality you can look back on

Deviations from checklists and audits become actions with an owner. That means you can later show exactly what was flagged and what happened with it.

More control, less hassle

No more sticky notes, chat messages, or hallway conversations. What's open lives in one place, and whoever needs to pick it up knows it.

New people have a say from day one

New colleagues often spot what others have stopped seeing. They submit it as an improvement suggestion, with a photo, so they have a say from their first week.

Reporting is worth it again, and you'll see it in your team

Operators are the eyes and ears of the shop floor. They see and hear things first, and with actions, they can act on that themselves. Not just flagging a problem, but passing along an improvement idea too.

That carries through into engagement. When someone notices that his report gets picked up and something actually changes, he'll report again next time. That's the difference between a team that thinks along with you and a team that just shrugs.

The action list on a phone

Connects to the maintenance process you already have

Actions can be linked to SAP PM and Ultimo, so a report from the floor lands in the system you already use to manage maintenance. You don't have to choose between easy reporting and airtight administration.

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Creating an action on a tablet, with photo, owner and Ultimo
Creating an action on a phone

How other plants use actions in EZ-GO

Dairy

Report breakdowns and wear before they lead to downtime.

Food & Beverage

Record deviations from hygiene checks, with a photo and an owner.

Chemical

Flag unsafe situations immediately, with follow-up you can prove.

Steel & Construction

Keep housekeeping and safety on track with reports from the floor.

Pharma & Healthcare

Show which deviation was reported, by whom, and what was done about it.

Together, we define the optimal working method.

Romano VonkertTeamlead at Fresenius Kabi
View all customer stories

What actions in EZ-GO are and aren't

Yes

  • A report of a deviation from the standard or an improvement idea, created by whoever spots it
  • Created from a checklist, a task, an audit, or right on the spot
  • Backed up with photo and video
  • Linked to an owner, who gets an email notification
  • Communication about the action in one place, so the status is visible to everyone
  • Connects to SAP PM and Ultimo

No

  • A replacement for your maintenance management system; actions connect to it
  • Work that's planned in advance and recurs; that's tasks
  • A messaging channel for the entire plant; that's EZ Feed
  • An automatic fault alert from the machine; here, a person flags it

The questions you're asking, answered in advance

What's the difference between an action and a task?

A task is work you schedule in advance and that recurs, like an inspection round. An action arises the moment someone spots something that deviates or could be better.

Who can create an action?

Anyone working in the platform, including the operator. That's exactly the point: whoever spots it, records it.

How do I know something's happening with my report?

The action is linked to an owner, who gets an email notification. You can communicate about the action itself, so you can see the status without having to chase it down.

Can we connect actions to our maintenance system?

Yes, there's an integration with SAP PM and Ultimo, so a report from the floor lands in the system where you manage your maintenance.

Why photos and videos?

An image shows what's going on in one glance. That saves back-and-forth questions, and it also works when someone doesn't yet speak the working language fluently.

Not ready for a demo yet?

Take the free shop floor scan and see within two minutes what happens with reports on your floor, with three concrete improvement points.

  • Free shop floor scan
  • Two minutes to see what happens with reports on your floor
  • Three concrete improvement points

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