Operators
Operators follow the instruction at the line in their own language, complete their checklists, and report problems or ideas in the EZ-GO app.
Language
As a continuous improvement, lean, or operational excellence manager, you know what needs to change on the shop floor. With the EZ-GO platform, the follow-up no longer depends on you, so you can spend your time on the improvement itself.
| Moment | Now | With the EZ-GO platform |
|---|---|---|
| Monday | You update the action list in Excel and send reminders to everyone who has an open action. |
You open the overview of actions. Every action has an owner and a status, so you only look at what is stuck. |
| Wednesday | You check whether last month's kaizen result still holds by walking the line and asking around. |
Your gemba walk includes the new standard as an audit point. The score shows whether it holds. |
| Friday | You collect numbers from different lists for the report to your plant manager. |
The dashboard from the EZ-GO reporting pack is already up to date. You use your time to explain what the numbers mean. |
In many plants, the CI manager is the person who keeps every action alive. With the EZ-GO platform, each action has an owner who can follow the status and every change in the action. That moves the follow-up to the people who do the work, which is where it belongs. Read more on the Continuous improvement page. With the follow-up off your desk, you have time for what the role is really about: linking the improvement strategy to the work on the line, and coaching teams. Read more about improvement management.
The result of an event goes into the work instruction or checklist that operators use at the line, not into a slide deck. On every walk after the event, an audit point shows whether the new standard still holds. Read more on the Kaizen and gemba page.
Checklists, actions, and audits are recorded during the work, so the data for your report already exists. With the EZ-GO reporting pack and Power BI, you show your plant manager the same dashboard every week. If you work across several plants, read the Operational excellence page.

Work instructions, checklists, and audits are built in the EZ-GO platform by the people who know the process. Often that is the CI manager, the production manager, or a team leader, and often they build it together. That way, the standard is not your document, but the team's. Operators who help shape a standard are also more likely to keep to it. Read how to involve operators in lean initiatives.
At Pally Biscuits, an operator took the lead in creating the content. She talked with operators about the best way of working, checked it with an experienced colleague, and then built the instructions, checklists, and task lists. Today, more colleagues create content themselves.
Operators follow the instruction at the line in their own language, complete their checklists, and report problems or ideas in the EZ-GO app.
Team leaders discuss open actions in the daily meeting and assign new ones. Read more on the Daily management page.
Plant managers see in one dashboard where the standard holds and where it does not.
Quality managers use the same audits to check whether the standard is followed.
“Sometimes operators indicate that a procedure isn't optimal. Then we improve it together and create a new, better standard.”
The EZ-GO platform does not replace Power BI. The EZ-GO reporting pack feeds it with data from the shop floor. What Excel and SharePoint do not do is bring the standard to the line: the EZ-GO app puts the instruction, checklist, and audit in front of the operator, where the work happens.
Honestly, not every operator starts with enthusiasm. Experienced operators have done their work the same way for years. New operators usually like working with the EZ-GO app from day one, and experienced operators often come around once a checklist prevents a mistake. The EZ-GO app is built for operators at the line, not for the office, and works in 20 languages.
“You think: I know how to do it, until you forget something once.”
Building content is often shared between the CI manager, the production manager, and team leaders. You decide who builds, checks, and maintains which content, for example with a RACI matrix. Read more about the RACI matrix. Your plant also decides who manages users and rights. Usually that is team leaders, production management, and CI, and sometimes quality.
It does not. The EZ-GO platform works with lean, TPM, World Class Manufacturing, or your own program. You set the standards, the questions, and the audit points yourself.
Bring your plant manager, or bring your toughest question. In a short demo, we show you how the EZ-GO platform takes over the follow-up work.
Or take the Shop floor Scan and see where your shop floor stands, in 2 minutes