Solutions / Maintenance technician

Less time on small stops, more time for the work that needs you

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Start screen of the EZ-GO app on a tablet

Operators see a problem long before it becomes a breakdown. With the EZ-GO app, what they see reaches you with a photo and the exact machine, and the routine checks you agreed on get done on every shift. You spend less time on reactive maintenance and more on planned work and the repairs that need your skills.

A workday before and after

Before

Your shift starts with a phone call about line 2, which stopped twice during the night. Nobody can tell you exactly where the noise came from. On the way, you get called to the filler for a hose that could have been replaced during the last cleaning. By noon, the planned work for today has moved to next week. In the evening, an operator on the late shift sees a roll running crooked, but you have gone home, and the on-call technician arrives hours later.

After

At the start of your shift, you see what came in overnight: three reports, each with a photo and the exact machine. One needs you today; two can wait for the planned stop on Thursday. The routine inspections and lubrication on line 2 were done by operators and signed off on the tablet. The late shift fixed the crooked roll with your video instruction and reported it, so you can look for the cause. Most of your day goes to the work you planned.

Three tasks that change for you

You get reports you can act on

Operators report what they hear, smell, feel, and see in the EZ-GO app, with a photo, linked to the machine. You know where to go and what to bring before you leave the workshop. When you find the cause, you add your comments or a status update in the action, so the operators know what is going on. The operator who reported it can see what happened, which keeps him reporting.

You hand over routine work without losing control

Together with production, you decide which inspections and small tasks operators take over. You record how to do each one with photos and short videos, so your knowledge stays at the machine when you are not there. Operators sign off every step, and a photo shows that it was done the way you agreed. In many plants, there are eight to ten operators for every technician; with their help, many small stops never reach you. How the standards themselves are built is covered in CILT checklists. Read how maintenance and operators work together on first-line maintenance.

Work instruction with photos in the EZ-GO app

You fix causes instead of symptoms

Reports in the EZ-GO app and in the EZ-GO reporting pack show which defects come back on which machine. That tells you where a structural fix has the most effect. A method such as the 5 why method or a fishbone diagram helps you get from the symptom to the cause. Say a machine keeps stopping, and the cause turns out to be worn wiring that should have been checked more often. You change the frequency of that check in the round, and every shift sees the new version right away.

Report with the trend over time in the EZ-GO app

What your colleagues do with it

Operators

Operators do the daily cleaning, inspection, lubrication, and tightening on their own machines and report what they find. They see what happens to their reports. More on operators.

Team leaders

Team leaders see which tasks are open during the shift and pass on what the next shift needs to know, including reports that are still with maintenance. A digital shift handover helps keep open items from getting lost between shifts. They can assign a report to you or handle it in the team. More on team leaders.

Maintenance and plant managers

Maintenance and plant managers see which machines cause the most reports and how much of the routine work operators now handle. Customers using the EZ-GO platform have seen 25% less unplanned downtime.

TPM and CI coordinators

TPM and CI coordinators use the same reports and audits to see where the program holds. More on TPM.

Questions technicians usually ask

"Operators will damage the machine if they start working on it."

Operators only take over the tasks you agree on, and they follow your instructions. The skills matrix shows who is trained for which task. Most teams start with simple inspections while technicians are still close by, and add more tasks step by step. Before anyone works on the machine, a digital lockout and tagout checklist guides them through the steps to make it safe.

"I don’t have time to make instructions and videos."

If your plant gives you the rights to create content, a short video of the right method takes a few minutes during a planned stop, and you only make it once. Start with the points that cause the most calls. Every call you no longer get gives that time back.

"This is one more system next to our CMMS."

The EZ-GO platform covers the operator side: daily tasks, instructions, and reports. Your maintenance planning stays where it is.

"I will get flooded with reports."

Every report comes with a photo, the machine, and the person who found it, so you can judge it quickly. Team leaders can handle small issues in their own team before they reach you. And when operators do the routine checks, the number of breakdowns usually goes down.

Questions about the EZ-GO platform for maintenance teams

How do operator reports reach the maintenance team?

In the EZ-GO platform, an operator reports a defect with a photo, linked to the machine, and it becomes an action with an owner. The maintenance technician sees the details needed to plan the repair, and the operator can follow what happens to the report.

Which maintenance tasks can operators take over?

Operators can take over routine first-line maintenance: cleaning, visual and sensory inspections, lubrication, tightening, and simple replacements that maintenance agrees on. This approach is also known as operator-driven reliability (ODR). Technicians keep the work that needs their skills, such as repairs, planned overhauls, and improvements. Read more about autonomous maintenance.

How do technicians share their knowledge with operators?

Technicians record the right method with photos and short videos in the EZ-GO platform, as a work instruction or one-point lesson at the machine. Operators see it when they need it, even on the late shift when maintenance has gone home.

How does a technician know that a task was done correctly?

Operators sign off every step in the EZ-GO app, with a photo where it matters. The team leader and the technician can see which tasks were done, by whom, and when, and which findings came out of them.

Where should a maintenance team start?

Start with one machine or line and the tasks that cause the most calls. Decide together with production which of these operators can take over, record them with photos and videos, and add more tasks once the first ones run well.

Want to see the maintenance side for yourself?

In a short demo, we show you how a report from the line reaches you, how you hand over a task with a video, and what the overview per machine shows. Bring your maintenance manager, or share this page with your plant manager.

Schedule a demo See how autonomous maintenance works